Transparency and Trust: Our Terms & Conditions

At Epic Party Bags, transparency and trust are the cornerstones of our commitment to you, our valued customers. We believe that clear communication and mutual understanding are essential in creating a seamless and enjoyable experience. Our Terms & Conditions are designed to outline the guidelines and agreements that govern our interactions, ensuring that you can shop with confidence and peace of mind.

These are the stipulations and provisions (hereafter referred to as “Terms”) governing the provision of products by our company to you, encompassing both tangible goods and digital content accessible via the website www.epicpartybags.com (hereafter referred to as the “Website”) or any application developed by Epic Party Bags Limited (hereafter referred to as “Epic Party Bags”) that you may utilize (hereafter referred to as the “App”) within the United Kingdom. These Terms carry legal weight and significance. We urge you to thoroughly peruse and comprehend these Terms prior to placing an order with us. They elucidate our identity, the manner in which we shall fulfill your product requests, the processes associated with contract modification or termination, guidelines for addressing issues that may arise, and other essential particulars. If you require any elucidation or possess inquiries pertaining to these Terms, please do not hesitate to reach out to us, making reference to the information provided in clause 1.2.

 

If you do not agree to these Terms, you must not order any products from this Website or the App. 

Information About Us and How to Contact Us

Epic party bags Limited is a company registered in England and Wales under registration number 14905665.

How to contact us

You can contact our customer service team (Customer Service Team) in the following ways:

email: hello@epicpartybags.com

Your status

You must be at least 18 years old to place an order on our Website.

Order Placement Procedure

To initiate an order with us, you are required to establish an online account with Epic Party Bags (referred to as “Epic Party Bags Account”). Upon creating an Account, you must furnish your authentic name and a valid email address. Please refer to section 18.1 for additional details.

The act of placing an order on the Website  involves selecting the desired products and proceeding through the checkout process by clicking the “Checkout” button. By confirming your order, you express your intent to purchase the chosen product, subject to compliance with these Terms.

Upon order confirmation, we will process payment using your designated payment method and subsequently dispatch an order confirmation email, encompassing a summary of your order and any pertinent information.

 Acceptance of Your Order

Our acceptance of your order becomes official when we dispatch an email confirming acceptance. This signifies the formation of a legally binding contract (referred to as the “Contract”) between you and Epic Party Bags.

Order Rejection

In certain situations, we may find it impractical to accept your order, which will be communicated via email. In such instances, a refund for the product will be initiated. Reasons for order rejection may include:

  • (a) Identification of errors in product pricing or descriptions.
  • (b) Duplication of an order in error.
  • (c) Technical issues with images used for Personalized Products.
  • (d) Personalized Products violating or appearing to violate our Content Rules (refer to section 3.4).
  • (e) Orders containing alcoholic items for individuals under the legal age of 18, as we cannot sell alcoholic products to minors.
  • (f) Unforeseen resource limitations beyond reasonable planning.
  • (g) Insufficient credit references or payment authorization.
  • (h) Suspicion of fraudulent order placement.
  • (i) Inability to meet specified delivery deadlines.
  • (j) Product unavailability.
  • (k) Use of promotional offers or discount codes outside of valid promotion periods or after expiration.
  • (l) Orders that contravene any other provisions outlined in these Terms.

Order Number Assignment

An order number will be allocated to your purchase, and you will be duly informed of this when we transmit the order confirmation email. It would greatly assist us if you could provide the order number whenever you engage with us concerning your order.

Ordering Multiple Products

In instances where you place an order for multiple products as part of a single transaction, we will promptly apprise you as to whether it is feasible to dispatch them together on the same day or within the same delivery. Kindly be aware that we cannot guarantee the simultaneous delivery or packaging of multiple products included in the same order.

OUR PRODUCTS

The merchandise offered on our Website  including bags and various other items, originate from various in-house and third-party production facilities situated in the United Kingdom and abroad.

With the exception of Epic Party Bags t-shirts, and Experience Products (as defined below), all other goods are independently manufactured by third parties. Epic Party Bags, in these cases, assumes the role of a reseller.

An “Experience Product” denotes any item that permits either the customer or the recipient to redeem an experiential offering. By purchasing an Experience Product, the customer expressly accepts the terms and conditions set forth by Epic Party Bags Limited.

Variations in Product Representation

The depictions of our products showcased on our website serve solely as illustrative aids. While we have diligently strived to present colors with precision, we cannot ensure that the colors of the products will be faithfully replicated on your device’s screen. As a result, there may be slight variations between the images displayed and the actual appearance of your product.

Personalized Products

Should the product encompass content that has been personally tailored and chosen by you, it qualifies as a personalized product (referred to as “Personalized Product”). Conversely, if it is a standard product devoid of any content selections made by you, it falls under the category of non-personalized product (referred to as “Non-Personalized Product”).

The responsibility for ensuring the accuracy of the content you have contributed for inclusion in a Personalized Product, including correct spelling, rests with you.

PRICE AND PAYMENT

Determining Product Price

The price of the product, inclusive of VAT, is specified on the order pages at the time of your purchase. We exercise utmost diligence to ensure that the stated product price is accurate. Nevertheless, please refer to section 4.5 for the course of action in the event of a price discrepancy in your ordered product.

Payment Methods

Payment for your products can be made using various options, such as credit cards, debit cards, PayPal, any available account credit, or alternative payment methods that we offer during the ordering process. It is important to note that we do not accept payments via American Express.

VAT

For those in need of a comprehensive VAT invoice, kindly make a request through our contact form. Please allow a period of up to 28 working days for the issuance of the complete VAT invoice.

Pricing Errors

Despite our diligent efforts, occasional pricing errors may occur in our product listings. We routinely verify prices before accepting your order. In instances where the accurate product price on the date of your order is lower than the price initially stated, we will charge you the lower amount. Conversely, if the actual price on the date of your order exceeds the initially quoted price, we will seek your guidance before confirming your order.

Discrepancies in Order Confirmation or Invoice

If you suspect that there are inaccuracies in your order confirmation receipt or invoice, please promptly reach out to our Customer Service Team to notify us of the issue.

DISPATCH, DELIVERY, AND PRODUCT PROVISION

General Information

It’s important to note that the dispatch date signifies when we send the item, not when it is delivered.

Throughout the ordering process, we will typically inform you of available dispatch dates and the anticipated timeframe for receiving your order. However, unless specifically requested as a Special Delivery (where we guarantee the delivery date and time), Epic Party Bags does not provide assurances regarding delivery dates or times. Any associated delivery charges will be disclosed to you before you finalize your order.

For orders that are accepted, unless stated otherwise during the order process, we will dispatch the product you’ve selected within five days of your order.

Ensuring the accuracy of the delivery address is your responsibility. Errors in the address may lead to unnecessary delays or unsuccessful delivery attempts. You can verify the correctness of your UK postcode using the Royal Mail’s postcode finder, accessible at www.royalmail.com/find-a-postcode. Please note that we do not assume responsibility for the accuracy of the Royal Mail’s postcode finder.

Dispatch from South Woodham Ferrers, Essex

We maintain suppliers situated in South Woodham Ferrers. When you place an order with us for a product that originates from our dispatch center in South Woodham Ferrers, Essex, you consent to assuming ownership of your products at the moment of dispatch from our Essex production facilities. We will oversee the dispatch of your products on your behalf within Essex. It is crucial to note that your consumer rights remain unaffected. To provide a comprehensive perspective, the product’s risk remains with us until it is successfully delivered or an attempt at delivery is made to you.

Delivery Charges

The prices listed for most products on our Website exclude delivery charges. Prior to finalizing your order, the delivery cost will be disclosed to you during the checkout process.

Occasionally, there may be circumstances, such as promotional events, where delivery costs are encompassed within the product price. During such instances, this detail will be prominently displayed on our Website or App.

Please be aware that we retain the prerogative to modify delivery costs at our discretion, without prior notice.

Anticipated Delivery Timelines

Our products are dispatched via Royal Mail or, on occasion, through another third-party carrier. You can find the estimated delivery times for all orders within the UK detailed here. It’s essential to clarify that these Terms pertain solely to deliveries conducted within the United Kingdom.

Non-Responsibility for Unforeseen Delays

In the event that our delivery of products encounters delays due to circumstances beyond our control, such as acts of nature, natural calamities, epidemics or pandemics, acts of terrorism, war or the threat thereof, civil unrest, sanctions, embargoes, diplomatic relations breakdown, nuclear, chemical or biological contamination, sonic disturbances, export or import restrictions, quotas, prohibitions, or the denial of necessary licenses or permissions, structural collapses, fires, explosions, accidents, labor disputes, or utility service interruptions or failures, we will make immediate contact with you to provide notification. Subsequently, we will take necessary measures to mitigate the impact of the delay. As long as we fulfill these obligations, we shall not be held liable for delays arising from such events. Nevertheless, if there is a substantial risk of significant delay, you retain the option to contact us and request the cancellation of your order, leading to a refund for any products you have paid for but not received. Your statutory consumer rights remain unaffected by this provision.

Delivery When Recipient Is Unavailable at Home

We adhere to a “Leave Safe” protocol in our delivery process. This procedure entails the initial delivery attempt at the recipient’s specified address. In the event of no response, the carrier will make efforts to leave the product with a neighbor or in a designated secure location. If none of these delivery alternatives are feasible, and if the product cannot be conveniently slotted through the recipient’s letterbox, the carrier will furnish the recipient with instructions detailing how to reschedule the delivery or retrieve the products from a nearby depot. It is important to note that when it comes to flower deliveries handled by Yodel, the items will be left at the recipient’s doorstep, regardless of their availability.

Re-Arranging Delivery or Collection

If no one is available at the recipient’s address during the initial delivery attempt, it becomes your responsibility to reschedule delivery or make arrangements for product collection directly with the carrier. Detailed instructions on how to do so will be provided when an attempted delivery is made.

Commencement of Responsibility for Goods

For products classified as goods, your responsibility for them commences upon our delivery or the attempted delivery of the product to the address you have provided.

Ownership of Goods

Ownership of a product categorized as goods transfers to you once we have received full payment for the product.

Consequences of Incomplete Information

In order to facilitate the supply of products, we may require specific information from you, such as the delivery address. Should such information be necessary, we will contact you to request it. Failure to provide us with the required information in a timely and accurate manner, or providing incomplete or incorrect information, may result in either the termination of the contract (as per Section ‎10.2) or an additional charge, reasonable in amount, to compensate us for any additional work necessitated as a consequence. We will not be held responsible for delayed product supply or the non-supply of any portion of the products if such issues arise from your failure to furnish us with the requisite information within a reasonable timeframe following our request.

Grounds for Suspension of Product Supply

We may need to suspend the supply of a product for reasons including the need to address technical difficulties, enact minor technical adjustments, conform to alterations in pertinent laws and regulatory prerequisites, or implement changes to the product as per your requests or notifications from us.

Your Entitlements in the Event of Product Supply Suspension

We will endeavor to provide you with advance notice, to the extent practically feasible, should we need to suspend the supply of a product. In cases where product suspension extends beyond a 48-hour timeframe, we may reach out to you to discuss the potential cancellation of your order and initiate a refund for any payments made. You retain the option to contact us and terminate the contract for a product if we suspend it or inform you of an upcoming suspension, each for a duration exceeding 48 hours. In such instances, we will refund any amounts you have paid in advance for the product, pertaining to the period following the termination of the contract.

Deliveries Outside the UK

This provision pertains exclusively to cards; no other products are eligible for delivery outside of the United Kingdom. In the event that we accept an order for card delivery outside of the United Kingdom, the Isle of Man, the Channel Islands, or (while the UK remains within the EU Customs Union) any jurisdiction in the European Economic Area, it becomes the recipient’s responsibility to handle all customs requirements. This includes the completion of customs declarations, payment of import taxes, levies, duties, and compliance with any other regulatory obligations applicable in the respective importation country. It is incumbent upon you to ensure that the recipient provides their consent to these conditions.

Please be advised that Epic Party Bags is obligated to abide by the laws of the countries in which it operates.

YOUR RIGHT TO MAKE AMENDMENTS

As a gesture of flexibility, we may allow you to make adjustments to your order through your Epic Party Bgas Account. If such modifications cannot be made through your Account, please contact our Customer Service Team via Email. Kindly provide your order number or the email address registered with us to expedite our response to your query.

We will inform you of the feasibility of the change. If it proves feasible, we will apprise you of any resulting alterations to the product’s price, supply timing, or any other consequential factors necessitated by your requested changes. You will then be asked to confirm whether you wish to proceed with the modification.

OUR RIGHT TO IMPLEMENT CHANGES

Minor Modifications

Occasionally, we may find it necessary to introduce minor alterations to a product. These changes may be required to adhere to evolving laws and regulatory prerequisites or to incorporate minor technical adjustments and enhancements, such as addressing security concerns. Minor modifications will not affect your ability to utilize the product.

Significant Alterations

In certain situations, substantial changes to our products may become necessary. Should this be the case, we will duly inform you of such alterations. Subsequently, you have the option to contact us to terminate the contract before the changes become effective, and we will issue a refund for any products you have paid for but not received.

YOUR LEGAL ENTITLEMENT TO TERMINATE THE CONTRACT

Your Entitlements

Your entitlements upon terminating the contract are contingent upon the nature of your purchase, whether any defects exist, our performance, and the timing of your decision to end the contract. These scenarios include:

(a) If you have purchased a faulty or misdescribed product, you may have a legal right to terminate the contract (or request product repair, replacement, service re-performance, or a partial or full refund), as detailed in section ‎9.1.

(b) If you wish to terminate the contract due to our actions or communicated intentions, as delineated in section ‎‎8.2.

(c) If you have simply changed your mind about the product, as elucidated in section ‎‎8.3. You may be eligible for a refund within the cooling-off period, subject to potential deductions and the responsibility for return shipping costs.

(d) In all other instances (where we are not at fault and you have no right to change your mind), as elaborated in section ‎‎8.5.

Contract Termination Due to Our Actions or Intentions

If you opt to terminate the contract for reasons outlined below, the contract will be promptly concluded, and a full refund for any undelivered products will be issued. You may also have a claim for compensation. These reasons include:

(a) We have apprised you of an upcoming alteration to the product or these Terms, which you do not concur with (refer to section ‎7.2).

(b) We have informed you of a pricing or product description error in your ordered product, and you opt not to proceed.

(c) There is a foreseeable risk of substantial delays in product supply due to events beyond our control.

(d) We have temporarily suspended product supply for technical purposes or informed you of an impending suspension for technical reasons, both extending beyond a 48-hour duration.

(e) You possess a legal entitlement to terminate the contract due to our wrongdoing.

Exercising Your Right to Change Your Mind (Consumer Contracts Regulations 2013)

For most products bought online you have a legal right to change your mind within 14 days and receive a refund.

How long you have depends on what you have ordered and how it is delivered:

Have you purchased goods, such as a Non-Personalized Product? If you have, you are entitled to a 14-day period commencing from the day you (or the recipient) take possession of the goods, unless your goods are delivered in multiple installments on different days. In such instances, you have the opportunity to change your mind about the goods until 14 days after the day of the final delivery you (or the recipient) receive.

When You Cannot Exercise Your Right to Change Your Mind

You do not retain the right to change your mind with regards to:

(a) Personalized Products;

(b) Digital products like eCards after the recipient has opened the email containing the eCard;

(c) Products sealed for health protection or hygiene purposes, provided they have been unsealed after receipt;

(d) Perishable goods, such as food, beverages, and flowers, which experience rapid deterioration; and

(e) Services once they have been completed, even if the cancellation period is still active.

Contract Termination in Cases Where We Are Not at Fault and There Is No Right to Change Your Mind

Even when we are not at fault, and you lack the ability to change your mind (as outlined in clause 8.1), you still possess the option to terminate the contract prior to its fulfillment, though you may be required to provide us with compensation. A contract for goods or digital content is considered complete when the product has been delivered, downloaded, streamed, and payment has been made. If you wish to conclude a contract before it reaches completion, and it is not due to our fault, and you have not changed your mind, kindly get in touch with us to convey your intent. The contract will terminate immediately, and we will refund any payments made by you for products that have not been supplied. However, we may subtract reasonable compensation from the refund to cover the net costs incurred due to your decision to terminate the contract.

Overview of Your Legal Entitlements

We are bound by a legal obligation to furnish products that adhere to the stipulations outlined in these Terms.

For a concise summary of your legal rights, please refer to the table below. This summary is subject to exceptions and may undergo revisions from time to time. For comprehensive information, kindly consult the Citizens Advice website at www.citizensadvice.org.uk or contact them at 03444 111 444.

As per the Consumer Rights Act 2015, goods must align with their description, serve their intended purpose, and meet satisfactory quality standards. Throughout the anticipated lifespan of your product, your legal rights grant you the following entitlements:

a) Up to 30 days: If your goods exhibit faults, you are eligible for an immediate refund.

b) Up to six months: In scenarios where your goods cannot be repaired or replaced, you have the right to a full refund, in most cases.

c) Up to six years: If your goods fail to endure a reasonable duration, you may be entitled to a partial refund.

Please also refer to section ‎8.3 for further details.

TERMINATING YOUR AGREEMENT WITH US

Reporting an Issue

Should you have inquiries or express dissatisfaction with your order, please reach out to our Customer Service Team via Webchat or Email (refer to section ‎1.2 for contact particulars). Ensure to provide your order number, registered email address, and specifics regarding the issue with your order.

Our objective is to acknowledge any concerns within 14 days and make diligent efforts to resolve them within 28 days. On occasion, we may request that you provide a photograph of the product to aid us in communication with our suppliers and to prevent future issues. If necessary, we will then furnish instructions for returning the item.

For food, we offer a freshness guarantee of 5 days. Please be aware that because food stuffs are perishable, we must be informed of any issues with your order within five days of delivery to facilitate prompt resolution. We reserve the right to decline a refund or replacement.

In case you receive a product from us erroneously, it is imperative to promptly notify our Customer Service Team. Subsequently, our Customer Service Team will furnish instructions on how to return the product or securely dispose of it.

Your Legal Obligation for Returning Rejected Products

Should you wish to exercise your legal rights to reject products, you must arrange for their return to us. If you have ordered a gift, please return the product to the address specified on the package. For card or flower orders, kindly contact the Customer Service Team for further guidance.

Process for Returns and Refunds

We will reimburse you for the product’s purchase price, including delivery costs, through the same payment method used, within 14 days from the day we receive the returned product from you or, if earlier, the day on which you provide proof of having dispatched the product to us. In all other instances, your refund will be processed within 14 days from the moment you inform us of your change of mind.

Personalized Products

In the event of a faulty item, please contact our Customer Service Team. We will either request that you return the item to us within three days of receipt or capture a photograph of the item before arranging its return. If you require a Freepost returns address, feel free to consult our Customer Service Team. Your entitlement to return items in accordance with these Terms is supplementary to any other statutory rights you may possess.

If you qualify for a refund, we will reimburse the product(s)’ price to the credit or debit card you used for payment, or to your PayPal account. Alternatively, we may propose a reprint (if applicable) and the reshipping of the item at no cost. Kindly note that it is not our policy to offer both a refund and a resend.

Refunds will not be issued if the fault is attributed to your actions, such as product misuse, or if personalization is misspelled, or if you have uploaded a low-resolution or undersized image.

Non-Personalized Products

This category encompasses items such as soft toys, gift boxes, gift cards, food gifts, alcohol gifts, sealed beauty gifts, and sealed jewelry gifts.

For Non-Personalized Products that cannot be returned, please refer to section ‎8.4.

In cases of a faulty item, kindly get in touch with our Customer Service Team. We may request that you return the item within three days of receiving it, or alternatively, provide a photograph of the item before proceeding with the return. If you require a Freepost returns address, please feel free to consult our Customer Service Team. Your ability to return items in accordance with these Terms complements any other statutory rights you may possess.

If you qualify for a refund, we will reimburse the price you paid for the product(s) to the credit or debit card you used for payment or to your PayPal account. Alternatively, we may offer to reprint (if applicable) and reship the item free of charge. Please note that we do not typically provide both a refund and a resend.

Kindly be aware that if the value of the product has diminished due to handling beyond what is necessary to ascertain whether the product meets expectations, we may deduct an amount from the refund to account for this reduction in value. Please note that the value of a product may be reduced to zero if its seal (or similar feature) is compromised.

When We Cover Return Costs

We will cover the return costs if:

(a) The products are faulty or misdescribed;

(b) You are terminating the contract because we have notified you of an impending change to the product or these terms, an error in pricing or description, a delivery delay due to events outside our control, or because you possess a legal right to do so as a result of our wrongdoing;

(c) We, or our suppliers, have initiated a product recall necessitating the return of the product.

Deductions from Refunds for Change of Mind

We may reduce the refund amount for the price (excluding delivery costs) to reflect any depreciation in the value of the goods, should such depreciation result from your handling of the items in a manner not permitted in a retail setting. If we refund you the price before being able to inspect the goods and later discover that you have handled them in an unacceptable manner, you will be required to reimburse us an appropriate sum.

The maximum refund for delivery costs will be equivalent to the expense of delivery via the most economical delivery method we offer. For instance, if we provide a product delivery option within 3-5 days at a particular cost, but you opt for a 24-hour delivery option at a higher cost, your refund will only cover what you would have paid for the cheaper delivery method.

OUR AUTHORITY TO TERMINATE THE CONTRACT

Our Right to Terminate the Contract for Your Breach

We reserve the right to terminate the contract for a product by providing written notice to you if:

(a) You fail to permit us to deliver the products to you or the recipient or to collect them from us or your local depot within a reasonable timeframe.

Compensation Obligation for Contract Breach

In the event that we terminate the contract as outlined in Section ‎10.1, we will reimburse any funds you have pre-paid for products that we have not furnished. However, we retain the right to deduct or impose reasonable compensation for the net expenses we will incur due to your breach of the contract.

Epic Party Bags INTELLECTUAL PROPERTY

For the purposes of these Terms, the following definitions apply:

IP: Intellectual property rights encompassing various rights such as patents, inventions, copyrights, trade and service marks, trade names, domain names, trade dress, goodwill, rights in designs, software, database rights, confidentiality rights, and other similar or equivalent rights, whether registered or unregistered, including applications, renewals, extensions, and all rights related to such intellectual property.

Content: All forms of textual, software, visual, audio, audio-visual, and multimedia material, including music, images, photographs, videos, data, page layouts, design, and associated metadata.

Unless explicitly stated otherwise, Epic Party Bags or its licensors own all Content and IP related to our Website and/or App.

The registered trademark “Epic Party Bags” is our exclusive property, and you agree not to use or display it without our prior written consent.

You may use our Website and/or App solely for the purpose of ordering products and/or services offered by Epic Party Bags in accordance with these Terms.

You are prohibited from:

  • Removing any IP notices contained in any Content, material, or products obtained from our Website, App, or elsewhere.
  • Copying, distributing, publicly displaying, creating derivative works from, or otherwise using any material, Content, or IP owned by Epic Party Bags for commercial or non-commercial purposes without our prior written permission and licensing.
  • Using Epic Party Bgas, including its Website, Content, IP, products, and/or services for any commercial purposes other than as permitted by these Terms.
  • Using any automated means, such as robots, spiders, or scrapers, to access the Website or App without our prior written permission.

Any rights not explicitly granted in these Terms are reserved for our exclusive use.

OUR WEBSITE

We strive to maintain the availability of our Website and App 24 hours a day. However, we are not liable if the Website becomes unavailable for any reason or during any period.

Please be aware that we conduct AB price tests on our Website, which involves randomised processes by Epic Party Bags servers when customers visit our Website. If you are randomly selected, your browsing experience may differ slightly from that of other users.

From time to time, we may offer links to other websites or resources for your convenience. We do not endorse the content of these websites and are not responsible for their availability or services. We disclaim any liability for any loss or damage resulting from your use of such websites. If you choose to access linked third-party websites, you do so at your own risk.

When you submit a review on our Website and Trustpilot, or any other third-party websites, you confirm and agree to the following:

  1. You are the sole author of the review.
  2. Your review is accurate.
  3. You are at least 18 years old.

For any review you submit, you grant Epic Party Bags the following rights:

  • A perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, and create derivative works from that review in any medium or technology worldwide.

You agree not to submit a review that:

(a) You know to be false, inaccurate, or misleading. (b) Contains confidential or personal information of a third party. (c) Breaches any applicable law or advocates, promotes, or assists any unlawful act. (d) Infringes anyone’s intellectual property rights. (e) Is offensive, abusive, threatening, or defamatory. (f) Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age or incites hatred or violence against any person or group. (g) References any other website or service. (h) Misrepresents identity or impersonates any person. (i) Is pornographic, obscene, or indecent. (j) May harass, upset, embarrass, or alarm any person. (k) Comments on any other reviewer.

We reserve the right to decline the publication of reviews or remove reviews at our discretion. By submitting your email address in connection with your rating and review, you agree that Epic Party Bags may use your email address to contact you about your review. We will not share your details with third parties without your consent. Epic Party Bags assumes no liability for your personal information in relation to reviews you leave on third-party websites.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE TO YOU

We are accountable for foreseeable loss and damage caused by us.

If we do not adhere to these Terms, we are responsible for any loss or damage you suffer that is a foreseeable consequence of our breach of this contract or our failure to exercise reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will occur or if, at the time the contract was formed, both parties knew it might happen, for instance, if you discussed it with us during the sales process.

Our liability cannot be excluded or limited where it would be unlawful to do so.

This includes liability for death or personal injury arising from our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breaches of your legal rights regarding the products; and for faulty products under the Consumer Protection Act 1987.

We are responsible for damage to your device resulting from faulty digital products.

If faulty digital content, such as a defective ebook or pdf we have provided, damages a device or digital content owned by you due to our failure to exercise reasonable care and skill, we will either repair the damage or compensate you. However, we will not be liable for damage that you could have prevented by following our advice and instructions.

We are not responsible for damage or loss resulting from your actions.

We are not liable for any damage or loss incurred by you when such loss or damage is caused by your negligence, intentional misconduct, or withholding of information (whether deliberate or not).

We are not liable for losses to your business.

If you use the products for any commercial, business, or resale purpose, we will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

GENERAL

Your Epic Party Bags Account

Please be aware that we do not conduct verification checks during the creation of a Epic Party Bag Account. It is crucial that you provide your genuine name and a valid email address when registering. This is necessary to ensure compliance with these Terms and to facilitate identity verification by our Customer Service Team in case you contact us regarding your order. A valid email address is also required for receiving other communications mentioned in these Terms. If you use a fake name or email address, we will not be liable for our inability to verify your identity or assist with your inquiries.

Suspension

Should you violate these Terms, we retain the right to suspend Your Account, your orders, and all access to Epic Party Bags Website.

Furthermore, we are authorized to suspend the provision of all or part of our services at any time if we are compelled or advised to comply with an order, instruction, or request from any governmental body, regulator, court, or other competent authority.

Changes to Terms

These Terms may be subject to change over time. When changes occur, we will publish the updated version of the Terms on the Website and appropriately highlight it.

Transfer of Agreement

We reserve the right to transfer our rights and obligations under these Terms to another organization.

Consent Required for Transfers

You may only transfer your rights or obligations under these Terms to another person if we agree to it in writing. However, you can transfer our guarantee to the recipient who has acquired the product or, in the case of services, to any item or property for which we have provided services. We may request reasonable evidence from the recipient to demonstrate that they are now the owner of the relevant product.

No Third-Party Rights

This contract exclusively pertains to you and us. No other individual or entity shall possess the authority to enforce any of its provisions, except with regard to the guarantee, as elucidated in clause 18.5.

Severability Clause

Each section of these Terms functions independently. Should any court or competent authority determine any part of them to be unlawful, the remaining sections will continue to be fully effective and binding.

Enforcement Despite Delay

The fact that we do not immediately insist on your compliance with any obligations outlined in these Terms does not negate the necessity of fulfilling those obligations. This does not hinder our ability to take appropriate actions against you at a later time.

Applicable Law

These Terms are subject to English law, and you have the option to initiate legal proceedings concerning the products in the English courts.